FAQ
1. When will my order be shipped?
We’re quick, but not fast fashion 👀
Your order will be shipped in 4-6 working days — because we like doing things properly, not rushed.
2. How long will delivery take?
Once it leaves our warehouse from Mumbai, it’ll reach you in 1–7 working days (depending on your city)
Basically, just enough time to forget… and then get a cute surprise 🎁
3. Can I get this faster? I need it ASAP 😭
We feel you. We really do.
While we only offer express shipping for metro cities, DM us — we’ll try our best jugaad for you 💅
4. What are your working hours?
We’re around Monday to Friday, 11 AM – 5 PM
After that, we’re probably eating, scrolling, or rewatching something for the 5th time 📱
5. Can I return or exchange my order?
Yes! If something’s not vibing, you can exchange or get store credit.
Just keep it unused, unworn, and with tags intact — like a first impression 😉
6. Do you give refunds?
We offer store credit instead of refunds — because we know you’ll find something else you love (trust us 😌) and it remains valid for 6 months from the date of issue!
7. How do I start a return or exchange?
Super simple — just reach out within 48 hours of delivery with your order details over e-mail: hello@poppi.in
We’ll take it from there 💛
8. What if I receive something damaged or wrong?
Ugh, hate when that happens.
Send us pictures within 24–48 hours, and we’ll fix it ASAP — no stress, promise 🤝
9. Are all items eligible for return?
Almost! But sale items, customized outfits & accessories can’t be returned.
(They’re special like that ✨)
10. How will I get my store credit?
We’ll send you a cute little store credit code via email — ready for your next shopping spree 🛍️
11. Can I change or cancel my order?
No change or cancellations, babe 💔 We’re a made-to-order brand, so your outfit goes into production almost instantly — cancelling means pure wastage, and we don’t do that here ♻️✨ So please double-check before you place your order! 💃
12. Will this fit me?
We got you.
Check our size guide or just DM us — we also offer free minor customisations because one-size-fits-all is a myth 🙅♀️
13. Do you have a store I can visit?
We’re currently online only 💻✨ (But working on stocking Poppi across India soon — watch this space 👀) You can visit our office in Navi Mumbai, Vashi with a prior WhatsApp appointment. We'd love to see you 💖
Got any questions or feedback? We’d love to hear from you 💌
Email us at hello@poppi.in or drop us a WhatsApp message anytime ✨
FAQs
SHOPPING
How can I get assistance if I need it?
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How can I get assistance if I need it?
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PAYMENT
How can I get assistance if I need it?
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How can I get assistance if I need it?
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How can I get assistance if I need it?
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RETURNS
How can I get assistance if I need it?
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How can I get assistance if I need it?
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How can I get assistance if I need it?
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SHIPPING
How can I get assistance if I need it?
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