FAQ
Frequently Asked Questions
How do I edit my order?
If you wish to edit your order immediately after placing it, you can email or WhatsApp us to make your desired change. Please note that the changes can only be made before the order is dispatched so it will be best if you can get in touch with us for the same as soon as possible.
How do I cancel my order?
If you wish to cancel your order immediately after placing it, you can email or WhatsApp us regarding it. Please note that immediate cancellation will only take place if the order has not been dispatched. If you wish to make a cancellation later, you will have to receive the product and then request for cancellation on our website.
What is the return policy?
We do not provide refunds, instead we give store credit in your account. It will be in the form of a coupon code, which we will be sharing with you via mail. We will accept unworn, unwashed, and unaltered merchandise for return. All tags must be attached and items must be returned in original packaging. For this, items must be returned within 7 days of delivery. Kindly note that reverse pick up take a minimum of 48 hours. Once we receive the product in our warehouse, we do a thorough quality check and then initiate the process to issue the store credit code.
What is the exchange process?
To exchange the product please contact us on hello@poppi.in When you opt to exchange an item purchased by you, our delivery agent accepts the package from you only if the item is unworn, unwashed, and unaltered and has all the tags attached to it. Kindly handover the item in the original packaging. Once we receive the product in our warehouse, we do a thorough quality check and then initiate the process for exchanging the item. Please note that the agent who is going to pick up your return package will not be giving you the exchanged product. The shipping charges of Rs.250/- has to be paid by the customer for exchange.
When will I receive my exchange product/store credit?
Once we receive the product in our warehouse, we do a thorough quality check and then initiate the process for exchanging the item. As soon as your order is picked up, we will initiate the process of reflecting store credit in your account within 24 hours.
How can I use my store credit on the website?
At the time of your checkout, please insert your voucher number in the box where ‘Gift card or discount code is mentioned.
What is the validity of the store credit?
The validity of your store credit voucher is 1 year from the date that it's issued.
Can I place a bulk order?
Yes, you can. For this, you can get in touch with us via our email or WhatsApp.
How do I track my order?
Once we ship the order, we will send you a tracking ID that you can use to track your order.
How long will it take to deliver my order?
It usually takes 5-7 business days depending on your location.
Is there an additional shipping charge?
No, At this moment we are offering free shipping on all our prepaid and cod orders in PAN India.