Return policy

CANCELLATION

• Cancellation of any product/s, once purchased on the website, shall not be entertained under any circumstance/s.

RETURNS

We invest a great deal of love and care into making each product. However, if for some reason you want to return the outfit, these are the following steps to do so:

• Any product can only be returned within 7 days of delivery.
• The product must be unwashed and unused.
• All tags must be unbroken. Under no circumstances will products with broken tags be accepted for returns.
• A reverse pick up process will be initiated by us which will take 2-3 days.
• Once the returned product reaches us, we will do a quality check of the product.
• Please note, we do not give any cash refund.
• For any returns, to and fro shipping amount plus COD charges (if applicable) will be deducted and the remaining amount will be refunded in the form of store credit.
• The store credit will be valid for 6 months from the date of purchase.
• Products purchased using store credit are not eligible for return/exchange.
• Products on sale are not eligible for returns.
• Customized orders are not eligible for returns.
• Accessories are not eligible for returns.
• In case you receive a damaged product, we should be notified within 24hrs of receiving the parcel. We may request you to share pictures with us at hello@poppi.in

EXCHANGE

• The customer will have to contact us at hello@poppi.in in case of any exchanges.
• Any product can only be exchanged within 7 days of delivery.
• The product must be unwashed and unused.
• All tags must be unbroken. Under no circumstances will products with broken tags be accepted for exchange.
• A reverse pick up process will be initiated by us which will take 2-3 days.
• Once the returned product reaches us, we will do a quality check of the garment and then send the new product.
• If the new product is higher in value, the customer will have to pay the difference via G-pay/Razorpay payment link.
• If the new product is lower in value, the difference will be credited to the customer in the form of store credit. This amount can be used within 3 months from the date of credit issue.
• Shipping charges for the exchange process to be paid by the customer.
• Any product once exchanged, cannot be exchanged or returned the second time.
• Products on sale are not eligible for exchange.
• Customised orders are not eligible for exchange.
• Accessories are not eligible for exchange.